We use every endeavour to ensure that your Tough Mudder Site order is with you as soon as possible.
Although we try to get all orders received before noon are despatched on the same day, this may not always be possible, for the following reasons:
- Products on Pre-Order
- Products that are not in stock at the time of ordering
- Additional Credit Card Checks may need to be made on your credit card.
Delivery time is estimated in working days from when the parcel leaves our warehouse.
UK Orders: Royal Mail 24: 1 to 2 working days, Royal Mail 48: 2-3 working days
European Orders: Royal Mail AirSure and Signed for Orders: 3 to 5 working days (Standard EU Delivery can take up 14 days)
WHEN WILL I BE BILLED FOR MY ORDER?
Your credit card will be charged for the total order value once your order ready for dispatch. Please read further detail about credit card processing under the question 'Which Credit Cards do you accept?' which can be found here.
CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS FROM MY BILLING ADDRESS?
Yes. If you want your items delivered to a different address, simply enter in the details on our delivery information page.
HOW DO I SEND DIFFERENT ITEMS TO DIFFERENT PEOPLE AT DIFFERENT ADDRESSES?
You will need to create a different order(s) for each of the different addresses.
WHAT CUSTOMS CHARGES DO I NEED TO PAY?
All of our controllable delivery charges are calculated during the order process. Customers are responsible for any and all local duties payable on the receipt of your order should they be levied by the country of importation. Items delivered via International Courier are more likely to have Custom and GST/VAT charges levied by the importing country.
Where items are refused acceptance of delivery by customers and the goods are returned to us, no refund for any freight and duty charges will be refunded to the customer.